Refund Policy

This Refund Policy applies to all orders placed on Thermacellshop, covering all repellent products, replacement accessories and related items sold on our official website.
We offer eligible refund services for products that suffer from factory defects, shipping damage, missing accessories or quality issues under normal use conditions.
To apply for a refund, customers must submit a valid request via our official email [email protected] within 30 calendar days after receiving the ordered packages.
When applying for a refund, customers need to provide valid proof including order number, product photos, video evidence of defects or damage, and relevant logistics records for verification.
For quality-defective products confirmed by our team, customers can choose between full refund, partial refund or free product replacement according to actual product conditions.
We support refunds for unopened, unused, intact and resalable products. Custom-used, damaged, disassembled or improperly stored products are not eligible for refund requests.
If customers receive incorrect items or mismatched products due to our operational errors, we will bear the full responsibility and provide free replacement or full refund services.
Standard order cancellation is allowed before the goods are shipped. Once the package has been dispatched, order cancellation requests will not be accepted.
After receiving and verifying your refund application, our team will process the refund within 3-7 working days. The refund will be returned to your original payment account automatically.
Shipping fees are non-refundable for voluntary returns of intact products. We will cover all shipping costs for returns caused by product quality problems or our official errors.
We reserve the right to reject unreasonable refund applications, including malicious refund requests, overdue applications and requests that do not comply with our policy regulations.
This Refund Policy may be updated occasionally to adapt to business adjustments and platform rules. The latest policy terms will take effect once published on our website.
For any inquiries, disputes and guidance about refund procedures and rules, please contact our customer service team at [email protected].
All users who place orders and shop on Thermacellshop are deemed to have fully read, understood and agreed to all terms of this Refund Policy.